Refund Policy

We are committed to providing you with unique and high-quality products that you can use to cherish your memories, tell your story, or give special gifts to your loved ones. We also focus on training our professional staff and partnering with strategic partners to deliver a great customer experience that is both professional and personal.

However, if for any reason you are not satisfied, please contact us. We will do everything we can to resolve your issue and ensure your complete satisfaction.

If you have any problems with our products, please contact our support team within 30 days of receiving the product. To help us resolve your issue quickly and efficiently, please provide us with the following information:

• Name On Order
• Your Order Number
• A detailed description of the problem
• Some photos illustrating the issue
• Whether you would prefer a replacement or refund

Please understand that we are not responsible for customer errors such as spelling or grammatical mistakes, quality issues with the original images, or ordering errors. Please review your orders carefully before placing them.

We hope you will enjoy your shopping experience at VICTORIAMEN. If you have any questions, please contact us for assistance.